Do you love watching TV? Millions of people enjoy their favorite shows on a nightly basis and none of it would be possible without the hardworking employees of cable companies. These businesses employ countless workers and are always looking to hire new, motivated people to join their team. Leave the remote on the couch and apply online to become a part of a growing industry.
Size of the Cable Industry: Well-known cable companies like DirecTV, Comcast, Bright House Network, Dish Network, Mediacom, and Time Warner Cable consistently hire on customer service representatives, salespeople, line installers, and maintenance workers to keep up with the ever-increasing demands for televised entertainment. According to an economic impact report Bortz Media & Sports Group Inc. published in 2012, cable operator companies employ more than 225,000 workers. The cable industry as a whole accounts for two million jobs.
find cable jobs online
Work for a cable company
Types of Jobs Available: The many facets of cable operator companies allow job seekers to pursue an array of interests. Workers may choose to develop technological and mechanical skills by becoming field technicians. Cable industry job hopefuls may also further communication and sales abilities by pursuing customer service positions with one of the many large cable providers operating throughout the United States. In general, entry-level customer service or line installer workers must only hold high school diplomas or the equivalent, while associates in corporate settings may need to hold college degrees or extensive experience in the industry.
Field Tech and Line Installation Jobs: Field technicians install cable lines and perform maintenance on equipment in residential and commercial settings. On top of maintaining extensive technical knowledge, installers and repairers must also possess customer service aptitude, as workers often interact with clients at job sites. Field technician jobs require manual labor, with workers often lifting up to 50lbs. when installing lines and cable equipment. Associates typically drive company vehicles, as well, and must possess clean driving records to secure jobs with cable operators. Workers in the cable installer line of employment typically earn yearly salary options between $25,000 and $50,000 depending on tenure and experience. The United States Bureau of Labor Statistics predicts line installer employment growth around 7% from 2012 to 2022.
Customer Service Cable Jobs: Additional entry-level positions in the cable industry include call center customer service agents and sales representatives. Customer service agents generally take calls and assist subscribers with technical problems over the phone. Associates also address inquiries pertaining to bills and other account information. Customer service agents work as sales representatives by utilizing promotions and upselling techniques to increase client subscription plans. Entry-level call center employees generally make hourly wages between $10.00 and $15.00.
Job Outlook: As cable technology improves, and new devices enter the market, cable operators must conduct on-the-job training for field technicians and customer service employees alike. Frequent training helps employees remain up-to-date with troubleshooting and installation processes, safety procedures, company policies, and industry standards. With continuous learning opportunities readily available, the cable industry proves a great place for job seekers to begin meaningful careers. Find more information on cable industry jobs by navigating the top companies listed on our website.
Cable Job Descriptions
Cable Installer | Customer Service
Duties and Responsibilities – Operation of power tools remains an integral part of cable installer jobs. Workers assuming the role of cable installer for major companies like Time Warner, Cox, and AT&T perform basic installation and setup of services onsite, usually within customer homes and/or businesses. The position may also involve troubleshooting and repair in the event of issues regarding services. Customer service plays into general responsibilities, as cable installers work directly with customers to assess needs, properly and safely install equipment, and get clients to fill out paperwork provided for billing and filing purposes.
Job Qualifications – Many companies require cable installer applicants to possess reliable means of transportation and readily accessible tools to perform regular responsibilities. Workers must stand at least 18 years old and hold clean driving and criminal histories. Experience installing video, audio, or electrical equipment also benefits candidates in search of cable installer jobs. Drug tests and criminal backgrounds screenings often take place for cable installer positions, although each company sets forth different procedures for onboarding new workers.
In addition to basic customer service skills and technical acumen for installing electronics, workers must possess the ability to comfortably carry out manual labor on a daily basis. The tools and equipment necessary to troubleshoot or install cable lines and initialize services may weigh as much as 80lbs., which applicants must stand ready to move or lift at regular intervals throughout given workdays. Individuals able to perform assigned tasks in all types of weather, both inclement and desirable, also make for strong candidates and generally receive additional favor during the hiring process.
Salary Options and Other Compensations – Upon hire, cable installers typically earn base salary options falling between $30,000 and $35,000 per year. Proven abilities in related jobs may bump annual gross up to $40,000 at start. Tenured and/or experienced cable installer jobs often pay out more than $50,000 a year. An historically full-time position, cable installer work often provides access to employment benefits packages. Qualified employees of large companies enjoy paid time off, healthcare coverage, and 401(k) retirement plans among bonus incentives and career advancement opportunities available through cable communications firms across the country.
Customer Service Representative
Duties and Responsibilities – Sometimes referred to as retention representatives, cable customer service reps serve as direct lines between cable companies and customers. The average cable customer service representatives works in call center settings alongside teams of other representatives. Job duties range from answering questions about bill pay and services to signing up new clients and processing payments via telephone. Data entry and filing prove typical daily responsibilities, as well.
Call centers usually impose varying shifts based on qualifications and experience. Entry-level customer service representatives without experience may work irregular or erratic schedules, with night and weekend hours highly possible for individuals new to the industry. Hours of operation for most cable call centers fall between 7:00am and 11:00pm seven days a week. Some companies may even keep 24-hour customer service lines open to better assist patrons with troubleshooting issues. Workers must stand ready to assume potentially inconsistent schedules upon hire.
Job Qualifications – Cable companies rely on customer service representatives to assess service issues and provide corresponding advice on troubleshooting as well as carry out sales duties. Workers must learn quickly and adapt to new environments readily in order to gain employment. Engaging and likable individuals often perform well during interviews for cable customer service representative jobs. The job requires individuals to remain focused and attentive throughout each shift. Although entry-level in nature, retention rep jobs may require sales experience for employment consideration.
Salary and Compensation – Cable call center base pay hovers around $10.00 per hour. Commission often drives starting hourly pay scales up to $12.00 or $13.00. Experienced and successful workers take in as much as $40,000 per year in the entry-level job. Increases in salary options usually happen as a result of promotion into managerial roles. Associates generally receive employee discounts on services and equipment from most communications firms. Job benefits packages also typically stand available to cable industry workers; however, terms and conditions may render entry-level employees exempt from earning work benefits packages.